Dead on Arrival Policy
If for any reason your order does not survive the trip or is badly damaged, you may be eligible to receive store credit. Customers will be responsible for shipping cost if a replacement is issued. You must notify us via firstname.lastname@example.org within 24 hours of UPS confirmed delivery. Please attach a visible top-down photo and a photo from the side of the dead coral in the email (Please refer to the examples below) and we will get back to you as soon as possible.
THROWING AWAY YOUR CORALS PRIOR TO US REVIEWING YOUR CASE WILL RESULT IN VOIDING ANY DOA CREDIT.
Please note that Corals Anonymous cannot guarantee any credits outside of the first 2 hours of initial delivery. You can always contact us for any credit questions at email@example.com
NO refunds for shipping.
Corals Anonymous is not responsible for any delays (mechanical or weather related), mishandling, or damage caused by UPS.
***GIVEAWAY/BONUS/FREE CORALS DO NOT QUALIFY FOR DOA POLICY BECAUSE THEY ARE SPONSORED***