Frequently Asked Questions
WHERE ARE YOU LOCATED?
We are located in and ship out of Yorba Linda, California!
DO YOU HAVE A STOREFRONT / LOCAL PICK UP OPTION?
For customer safety, we are currently allowing only curbside pick up when requested. When you place your order, you will be prompted to select a date and time range that you would like to pick up your corals!
ADDING TO AN EXISTING ORDER?
If you already placed an order and want to add additional items, you can do so by placing a new order prior to 7:59 am PST / 10:59 am EST on the date your order is supposed to ship out.
For your new order, order your new corals as normal and select the same shipping method and arrival date - you will receive an automatic refund of any extra shipping costs within 1-3 business days if your subtotal is over $299.99.
We ship using UPS Next Day Air for all of our orders for arrival dates on Tuesday, Wednesday, Thursday, and Friday.
The shipping cost for the weekday delivery is a flat rate of $39.99, with free shipping available for orders $299.99 and above!*
*$299.99 is based on the subtotal amount of the order and after discounts are applied
NEED TO DELAY YOUR ORDER?
Just let us know by reaching out to us via email at email@example.com. We will be more than happy to accommodate you :)
HOW DO I USE MY LOYALTY POINTS / REWARD GEMS?
At the bottom of your screen (both desktop and mobile), you will see the link to sign up and earn Reward Gems. Once you register or log in, you will see your eligible rewards and be able to apply them to your purchase!
We use a combination of three lights in various configurations on our tanks:
Radion XR30 Pro, Aquaillumination (AI) Hydra / Prime, and Phlizon LEDs
Our color spectrums and PAR vary depending on coral type for best optimization.
Pictures of our corals are also taken from under these lights.
We do our best to keep the numbers within this range. Use this information to compare to your tank or system.
Alkalinity - 10-12 dKh
Calcium - 450-500 ppm
Salinity - 1.023 specific gravity
Temperature - 76-78 degrees Fahrenheit
Pictures are taken with an iPhone 12 Pro Max under lights noted above. We use both white and blue lights to get the most accurate pictures of our corals.
Please contact us at firstname.lastname@example.org if you have any other questions or feedback for us!