If for any reason your item does not survive the trip or is badly damaged, you may receive store credit towards that item. Customers will be responsible for shipping cost if a replacement is issued.
You must notify us via happyreefing@coralsanonymous.com within 4 hours of confirmed delivery. Please attach a visible top-down photo and a photo from the side of the dead coral in the email and we will get back to you as soon as possible.
Please note that Corals Anonymous will not guarantee any credit outside of the first 4 hours of initial delivery. You can always contact us for any credit questions at happyreefing@coralsanonymous.com
Corals Anonymous is not responsible for any lost packages, delays, mishandling, or damage caused by UPS or FedEx.
***GIVEAWAY/BONUS/FREE CORALS DO NOT QUALIFY FOR DOA CREDIT AS THESE ARE SPONSORED***
Return Policy
Please note that all sales are final due to the nature of the products that we are selling. Corals are highly fragile for shipping and it is an industry standard that sellers do not accept any returns.
Cancellation policy
In the event of order/item cancellation, please note that a 20% restocking fee will be applicable.
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